Privacy Policy
Personal Data
This Privacy and Cookies Policy is issued by Amelia Rose Floral Couture Ltd., registered in England and Wales, located at Gateway Crescent, Oldham, Manchester, OL9 9XB. Amelia Rose Floral Couture Ltd. is the data controller for the personal data collected through this website, as defined under the Data Protection Act 2018.
We are committed to safeguarding your privacy. All personal data is processed lawfully, fairly, and transparently in accordance with the Data Protection Act 2018 (incorporating UK GDPR). We collect and process information about you for two main reasons:
- To process and fulfil your order.
- To provide the best possible service, including relevant offers and updates if you opt in to receive marketing communications.
Data Collection
We collect the following information when you place an order or interact with our website:
- Your Name
- Address
- Contact Number
- Email Address
We will never collect sensitive information about you without your explicit consent.
Marketing Communications
- By providing your contact information, you may opt in to receive marketing communications via email, SMS, or other methods.
- Consent for marketing is entirely optional and can be withdrawn at any time.
- We will not send promotional emails, SMS, or other messages without your explicit consent.
- You may update your marketing preferences or unsubscribe from communications by following the instructions included in our emails or by contacting us directly.
We may send service-related communications (e.g., order confirmations) without consent as they are necessary for fulfilling your contract with us.
Data Security
- Your personal data is stored securely in compliance with our internal security policy and English law.
- We implement robust measures to prevent unauthorised access, alteration, disclosure, or destruction of your data.
- Payment details are processed securely and are not stored by us.
Cookies
Cookies are small text files stored on your computer to enhance your experience while browsing our website.
- How We Use Cookies
- To enable essential website functions such as adding products to your basket and completing orders.
- To track visitor behaviour and improve our website functionality and services.
- Cookies are also used to ensure secure and private purchase sessions.
- Types of Cookies
- Essential Cookies: Required for the website to function (e.g., basket functionality, login sessions).
- Performance and Analytics Cookies: Used to track user behaviour for improving our services.
- Your Control Over Cookies
- You can modify your browser settings to disable cookies. However, disabling cookies may affect the functionality of certain parts of the website, such as adding items to your basket or completing orders.
- Security and Privacy
- Cookies used on our website do not store personal information such as credit card details. They are purely informational and cannot harm your computer.
Sharing and Third Parties
- We do not sell, trade, or share your personal information with third parties for marketing purposes.
- Data may be shared with trusted third parties solely to fulfil your order (e.g., delivery services) or for legal compliance. All third parties are bound by confidentiality and data protection agreements.
Your Rights
As a data subject, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct inaccuracies in your personal data.
- Erasure: Request deletion of your personal data, subject to legal obligations.
- Objection: Opt out of direct marketing communications or object to processing based on legitimate interests.
- Data Portability: Request transfer of your data to another organisation in a structured, commonly used format.
- Complaint: Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.
To exercise these rights, please contact us using the details on our website.
Updates to this Policy
We may update this policy periodically to reflect changes in regulations or our business practices. The latest version will always be available on our website.
If you have questions or concerns regarding this policy or how your data is used, please contact us prior to placing an order.