Return and Refund Policy
This Refund and Return Policy is governed by the terms of Amelia Rose Floral Couture Ltd., registered at C/O Roca Accountants Limited Centenary House, 1 Centenary Way, Manchester, England, M50 1RF.
We strive to provide the highest quality products and services. However, if you are not satisfied, the following policies apply:
Returns and Refunds
- Perishable Goods
- Due to the perishable nature of our products, refunds or replacements are only offered for issues reported within 1 working day of delivery or the intended delivery date.
- For quality-related complaints, we require photographic evidence to be sent to us via email for investigation.
- For any bouquets chosen with a glass vase or pot that is to be delivered via courier service this will not be sent and will instead be substituted for extra flowers.
- Eligibility for Refunds
- Refunds are considered on a case-by-case basis. If approved, refunds will be issued using the original payment method.
- Refunds will not be granted for goods that perish after 3 days of delivery (2 days for discounted items), provided proper care instructions were followed.
- Non-Perishable Items
- For non-perishable items, returns are accepted within 14 days of receipt, provided the item is unused, in its original condition, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer unless the item was faulty or incorrect.
- Cancellation Policy
- Orders cannot be cancelled once ordered. If you require any amendments please get in contact and we will try our best to accomadate these.
- Subscription Services
- Subscriptions require a minimum of two deliveries before cancellation. Refunds for subscription orders will not be issued after the initial two deliveries.
How to Request a Refund or Return
- Contact us via phone (0161 710 0720) or email (info@ameliarosefloralcouture.co.uk ) with your order details, reason for return/refund, and any supporting evidence (e.g., photos).
- Our team will assess your request and provide further instructions.
Exclusions
- Refunds and returns do not apply to custom or bespoke orders unless the product is faulty.
- We cannot accept responsibility for issues arising from incorrect care or handling after delivery.
FUNERAL flowers for greater manchester
Amelia Rose Floral Couture A Gentle Tribute in Flowers
At Amelia Rose Floral Couture, we understand that flowers speak the words our hearts cannot always find. In times of loss, they offer comfort, convey love, and honour the memory of those who have passed. Our funeral and sympathy arrangements are thoughtfully designed to express tenderness, respect, and remembrance.
Each piece we create is crafted with care and sensitivity — from elegant wreaths and casket sprays to delicate hand-tied tributes and bespoke floral designs. We believe that every farewell deserves a personal touch, and we take the time to listen, ensuring your floral tribute reflects the life and personality of your loved one.
Our team approaches every order with compassion and discretion, supporting you through what can be an emotional and difficult time. Whether you seek a traditional arrangement or something entirely unique, we will guide you gently through the process, helping you choose flowers that speak from the heart.
We work closely with local funeral directors, chapels, and places of worship to ensure every detail is handled with care and professionalism. Delivery is arranged seamlessly, so you can focus on what matters most — remembering and celebrating a life well-lived.
At Amelia Rose Floral Couture, it is our honour to help you say goodbye with beauty, grace, and love — through flowers that offer solace when words are not enough.
Amelia Rose Floral Couture
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